Disgusting service.

Worst service ever! I lost my sim at the end of August and requested a new sim on the 01/09/2021. I then received a response from a rain agent via email advising that the sim swap has been requested and I should receive my new sim within 1-3 days. I never received my sim. They then advised that I can only request my sim once August bill is paid. I then paid August bill and requested the sim swap and it kept on giving me and error " ticket already logged for the day" and a huge bill for September month where I didn't even have a sim card to use. Rain wants to bill when they are fully aware that I do not have a sim card! It's pathetic how they are billing me for september month but they can clearly see there is absolutely no usage on the sim for the whole month! Disgusting.