DISGUSTING SERVICE

I am absolutely disgusted with the service or rather lack of service that I received from Rain. I received my new Sim card on Monday 01/02 and it was supposed to be activated within 2 hours but it is now the 9th and my Sim swap has still not been done. I have sent numerous emails DAILY and keep getting different stories. You insist that my Sim card is active but I've explained numerous times that it still shows "queued for delivery" on my app. Others say they can see that the sim swap has not been done and there is a delay due to system updates. The whole of last week empty promises were made to me. Yesterday I called the call center twice. Zanele was very helpful and said she would send another escalation to her manager Martin and get him to escalate. Still nothing was done!!!! Today I called 3 times and requested to speak to a manager. The first agent put me on mute and then had the audacity to transfer back to the queue. I called again and my call was disconnected while I was waiting to speak to the manager. Nobody bothered calling me back!!!! On the 3rd attempt I waited 15 mins and eventually Martin came on the line. He said he would sort the issue out and call me back by 5pm. It is almost 6pm now and no phone call!!!! No change on my app either and still no network connection!! I am absolutely appalled with the service!! I work from home and have literally lost 7 days of work!! I NEED THIS SORTED OUT IMMEDIATELY!!!!