MJ
Mandy J

1 reviews | Active since Apr 2021

27 Jan 2023, 10:29

DISGUSTING SERVICE

Disgusting, Disgusting service I have called 3 times and I asked to speak to a manager on my 3th call that can assist me, it's the first service provider that don't have managers that you can speak to the as rain customer and the agents put the phone down and they put you on hold like really what kind of place is this ,I normally pay my service on the first of every month and this month rains needs payment on the 25th,so I went to my rain profile to check and payment is set for the first of every month . Personally, I feel that they need to start reimbursing customers for the days the service was down or when they just put it off for no reason Gone are the days where you could rely on Rain, they have lost their touch indeed.

0
Replies (4)
Rain
Rain's reply27 Jan 2023, 10:35
Official
Hi Mandy.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
MJ
Mandy J's update27 Jan 2023, 23:33
Reviewer Update
Good Evening

I have charged my payment date on my profile or is that not valid, please see below and check my payment record when payments are made from me and for December, I received a SMS from rain that payment will take on the 23.12.2022.
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MJ
Mandy J's update03 Feb 2023, 13:12
Reviewer Update
YES, PLEASE AND UPDATE OUR PROFILES WITH YOUR SYSTEM OR DELETE ALL OF OUR PROFILES

DISGUSTING SERVICE NOT HAPPY AT ALL

MJ
Mandy J's update10 Feb 2023, 11:00
Reviewer Update
1 of every month