Disgusting service

This network provider is the WORST!

Rain’s unacceptable double debit of R995 from my account within a 7-day period (25th and 1st), which occurred after a simple request to amend my billing date from the 25th to the 1st of each month is ridiculous!!!

This is an erroneous and unjustified charge, and your customer service’s explanation—when I can even reach someone after 15+ minutes on hold —has been nothing but dismissive and illogical. There is no valid reason for Rain to debit me twice in one billing cycle, especially for the same service. This is either a system error or deliberate malpractice, and I demand an immediate refund of the second R995 deduction.

Furthermore, your lack of callback follow-up and reliance on offs**** agents (who provide incoherent justifications) reflects poorly on Rain’s commitment to customer service. This is not the first time billing issues have arisen, and I will escalate this matter to the WASPA (Wireless Application Service Providers’ Association) and the National Consumer Commission (NCC) if this is not resolved promptly.

I expect a response within 48 hours or I will proceed with formal complaints to the relevant regulatory bodies.

This negligence is inexcusable. Fix it.