NM
Noluthando M
1 reviews | Active since Dec 2021
31 Dec 2021, 12:58
Disgusting service
The service I have received from Rain is absolutely disgusting. My upgrade from 4G to 5G has been an absolute nightmare which took forever to resolve because of their *********** staff now they had the odesity to debit the full amount after only having my services activated for half the month and they assured me that this would not occur.
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Replies (2)NM
Noluthando M's updateReviewer Update
03 Jan 2022, 20:15I am still awaiting a response regarding this matter in the meantime I am also enduring terrible network issues since moving to 5G which the call center team are also failing to assist with. Clearly I will have to move to a different network provider where I will probably not have to complain on a daily basis solely because of incompetence!
Also whoever taught them the pathetic infamous excuse "I apologize for the inconvenience" did all us customers a complete disservice because that is their opening line for responding to all their incompetence, you would swear you are speaking to robots and not an actual person.
Also whoever taught them the pathetic infamous excuse "I apologize for the inconvenience" did all us customers a complete disservice because that is their opening line for responding to all their incompetence, you would swear you are speaking to robots and not an actual person.
NM
Noluthando M's update03 Jan 2022, 20:15
Reviewer Update
I am still awaiting a response regarding this matter in the meantime I am also enduring terrible network issues since moving to 5G which the call center team are also failing to assist with. Clearly I will have to move to a different network provider where I will probably not have to complain on a daily basis solely because of incompetence!
Also whoever taught them the pathetic infamous excuse "I apologize for the inconvenience" did all us customers a complete disservice because that is their opening line for responding to all their incompetence, you would swear you are speaking to robots and not an actual person.
Also whoever taught them the pathetic infamous excuse "I apologize for the inconvenience" did all us customers a complete disservice because that is their opening line for responding to all their incompetence, you would swear you are speaking to robots and not an actual person.
NM
Noluthando M's updateReviewer Update
22 Feb 2022, 10:17No the issue has not been resolved and I doubt it will ever be, all I get from Rain is "sorry for the inconvenience" yet I paid for services that I never recieved.. It's unbelievably pathetic I'm shocked you are still in business but than again we live in the country where anyone can get away with nonsense.
NM
Noluthando M's update22 Feb 2022, 10:17
Reviewer Update
No the issue has not been resolved and I doubt it will ever be, all I get from Rain is "sorry for the inconvenience" yet I paid for services that I never recieved.. It's unbelievably pathetic I'm shocked you are still in business but than again we live in the country where anyone can get away with nonsense.