DISGUSTING REFUND PROCESS

I had signed up with rain however lost my ID and was unable to rica however they had deducted my money already so the following morning I had logged a call and requested a refund and was then advised that I will get it within 7 - 10 days which was okay, I then followed up after a week and to find out nothing had been done, then a week later again I had to call and their accounts department had still not responded to my request, today was the 5th time I have had to call them to follow up and their "billing" department has still NOT RESPONDED, absolutely pathetic service, I DO NOT RECOMMEND RAIN TO ANYONE especially if you are wanting actual assistance with issues like this, as all you get told is that "WE HAVE ESCALATED" five times with no outcome or follow ups.