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Nosipho G

1 reviews | Active since May 2017

25 Aug 2023, 10:06

Disgusting Rain Customer service

I have a WiFi with rain which I should only be paying R559.00 for monthly . It's very disturbing to find that they have billed me close to 1000 this month and when contacting their call center the rudest agent alive named Kamo and his manager Yasmin had no clue what was going on with the account and just kept telling me they were escalating, no turn around times were given.. I want my money back else I am cancelling this all together.

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Replies (4)
Rain
Rain's reply25 Aug 2023, 10:23
Official
Hi Nosipho

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.

 Thank you.

 rain.
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Nosipho G's update25 Aug 2023, 10:33
Reviewer Update
No one tried to contact me.. my line is readily available.
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Nosipho G's update25 Aug 2023, 12:00
Reviewer Update
I think your customer service is utterly *********** and I have opted to cancel. I received a call from another person named Jordan who also had no answers to offer, except that he was going to escalate... You must be joking. Also on a pay as you use there is no outstanding balance for anything because already I pay for what I am going to use. Do not patronize me, I'm not an idiot. Refund my money and come get your router. I have no interest. I'll take my money else where... This is *******.
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Nosipho G's update30 Aug 2023, 13:52
Reviewer Update
You guys collected your router, please confirm when you are planning to refund my money..????