MK
Megan K

1 reviews | Active since Dec 2015

20 May 2025, 20:54

DISGUSTING INCONSIDERATE SERVICE

Ridiculous, Pathetic, Poor, inconsiderate and *********** service

BEEN CALLING RAIN CALL CENTER FOR THREE WEEKS NOW DUE TO NO NETWORK. MY SIM IS NO LONGER WORKING. IT TAKES A CUSTOMER TO CALL AND GET TOLD. YOUR TOWER IS UNDER MAINTENANCE AND TO DATE IT IS STILL UNDER MAINTENANCE . I AM PAYING FOR A SERVICE I AM NOT USING. THE CALL CENTER AGENTS CONFIDENTIALITY SAYS THERE'S NOTHING I CAN DO TO HELP YOU ... IF YOU WANT TO CANCEL YOUR SERVICE I CAN HELP YOU. I MENTIONED TO ALL OF THEM A MANAGER AND HEAD MUST CALL ME. CALL IN AGAIN AS NO ONE CALLED ONLY TO BE TOLD NOTHING WAS LOADED ABOUT MY REQUEST ON THE RAIN SYSTEM. AT THIS POINT I AM BEYOND DISAPPOINTED AND DISGUSTED AT THE LEVEL OF SERVICE I HAVE BEEN RECEIVING FROM RAIN.

SHUT YOUR COMPANY DOWN CAUSE YOU ARE HIRING PEOPLE THAT DO NOT CARE ABOUT YOUR CUSTOMERS

0
Replies (2)
Rain
Rain's reply20 May 2025, 21:21
Official
Hi Metinious,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.

Thank you.
rain.
MK
Megan K's update03 Jun 2025, 19:49
Reviewer Update
THIS ACCOUNT AS TO BE CANCELLED. I WILL NOT PAY THE AMOUNT AS I HAVE BEEN CALLING IN COUNTLESS TIMES FOR THE BILL TO BE SORTED. TO DATE THIS MATTER HAS NOT BEEN RESOLVED