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Antoinette D

1 reviews | Active since Jun 2019

23 Apr 2025, 13:45

DISGUSTING CUTOMER CARE

HAVE BEEN BATTELING TO GET MY ORDER FROM THEM SINCE THE 21ST OF APRIL. CALLING RAIN, THEY STATE THE ORDERE IS OUT FOR DELIVERY WITH CCD COURIERS, I MUST CONTACT THEM, CALLED CCD COURIERS, NO SUCH ORDER. CALLED RAIN 6 TIMES JUST TODAY 23/04/2025 WITH NO RESOLUTION OR ANSWERS AS YET. DISGUSTING CUTOMER CARE FROM RAIN YET AGAIN

0
Replies (5)
Rain
Rain's reply23 Apr 2025, 13:57
Official
Hi Antoinette,

We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.

Thank you.
rain.
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Antoinette D's update23 Apr 2025, 18:52
Reviewer Update
WHAT A JOKE USWD MORE THAN R150 AIRTIME IN A WASTE OF TIME. RAIN IS FORSURE ONE OF THE WORST INTERNET SERVICES EVER. GOT 5 PEOPLE THAT PROMISED TO CALL BACK. SINCE 21ST NOT ONE CALL
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Antoinette D's update25 Apr 2025, 08:23
Reviewer Update
WHERE IS MY RAIN ROUTER. THE AMOUNT OF MONEY USED TO CALL DAILY A FEW TIMES AND GET THE SAME STUPID ANSWERS THAT " I WILL ESCALATE TO LOGISTICS" IS GETTING IRRITATING NOW/ THIS IS NOW ENOUGH. WHEN PAYMENT IS DUE, I PAY, BUT WHEN RAIN HAS TO DELIVER A SERVICE, THERE IS NO SUCH THING, NO COMMUNICATION NO FEEDBACK AT ALL. ENOUGH IS ENOUGH NOW. LONG WEEKEND AHEAD AND ALREADY I HAVE BEEN WITHOUT INTERNET NOT ABLE TO WORK BECAUSE OF THE INCOMPETENCE OF RAIN ONCE AGAIN.
Rain
Rain's reply25 Apr 2025, 08:41
Official
Hi Antoinette,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention. We are currently looking into your delivery query and will be in touch with you to assist further.

Thank you.
rain.
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Antoinette D's update25 Apr 2025, 09:06
Reviewer Update
I WANT TO THANK LACKEN FROM THE SOCIAL MEDIAL RAIN FOR HER FAST REPLY AND ASSISTANCE. IF COMMUNICATION IS DONE THE WAY IT SHOULD BE DONE, THIS ALL COULD HAVE BEEN AVOIDED, THANK YOU AGAIN.