Disgusting Customer Service

I did subscribe to Rain Networks for their R250 LTE with the hoping of upgrading should I have found it reliable. I'm in a so called Rain LTE 4G coverage. As am IT professional I guess you should understand that my technology knowledge is sufficient enough to criticize a Technology company when it's not delivering on its promise. First of all, I wonder why they say their service is 4G when one cannot even open webpage for that matter or send a WhatsApp message when connected to their network. I'm so fuming because since I subscribed, I have never used their service not because I never tried... because the service its unusable at all. I have tried cancelling the subscription but to no avail, they keep debting my account even when they told me that the service was cancelled via their website. Rain Networks has proved to be a business built on ******** subscribers. They have lost a generation of customers from my family and friends. None of the people that I know would I ever recommend Rain to them absolutely none. Right now its even hard to get hold of them on the customer service line. Does telephonic conversations get one infected with Corona virus?? But our monies don't get their bank accounts infected. Rain Networks is the worst ever service provider I have met in my entire life. To someone thinking of give Rain try, please keep your distance and you will thank me later.