RR
Raymond R

1 reviews | Active since Nov 2017

11 Jul 2018, 22:56

Disgusting customer service and no unrestricted APN

Rain is absolutely pathetic when I comes to service and a bit on the network side as well.

I first ordered 3 sims, all 3 sims got delivered but only two got activated after 24 hours. I spoke to them on Facebook about the one sim not working and told me that they are looking into it. A week goes by with no feedback even after sending multiple messages again on Facebook and all getting ignored.

I then sent them an email about multiple issues that I've been having with them and all I got back was, "We apologize for the inconvenience however, you only placed an order for two sim card and paid for them now because of that only those two sim cards we're activated"

Why do they tell me that I've only ordered two sim cards when I have clearly ordered three when It shows me on my order and I got three sims delivered?!

Another thing that is completely **** on their network is that they don't allow unrestricted APN's, so you will not have an open NAT if you're gaming, I can't even mine bitcoin on nicehash anymore since I have started using them, I can't have any external access to my network due to them not providing each customer with a public IP.

Other than the unlimited data package that they offer, they are completely *******.

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