Disgusting customer service

I placed an order with them for a 5G router uncapped, when I did the check out and payment there was no option for delivery, so I chose collection. once I checked out and paid, I contacted Rain customer care and informed them of the situation and that I would like my parcel delivered to me the agent who i spoke to went through the whole process of confirming everything including my delivery address and told me it will be delivered with in 7 to 10 working days. This was Monday the 13/11/23. I phoned again on Friday to check if they had actually put in on the delivery schedule, I spoke to a gentleman by the name of Okuhle who said my claim was escalated to the logistics department, but nothing has changed on the system on his side he said he will follow up with them and get back to my before close of business on Friday. I never heard back from him today is Monday i phoned again to see what is actually going on with my order at this point as no one can seem to give me feedback when i spoke to the customer care agent today i again explained the situation and said he sees on his side it has been escalated to the logistics department he will follow-up and get back to me i said get back to me like your college did and he said well mam what would you like me to do? so i said keep me on the line and contact your logistics department and please find out what the issue is and he said he can't do that as they have to email them and wait for a response i said okay if you do that will you still be in contact with me today with a follow-up and he said to me hold on while he now all of a sudden can contact them with me on the line. I KID YOU NOT THIS MAN PUT THE PHONE FACE DOWN ON THE TABLE AND LEFT ME THERE while he proceeded with his day like i didn't exist. This is disgusting customer service they are unfriendly unkind with no enthusiasm to do their jobs and they are ****s they take your money but then you don't hear anything from them. My daughter had a similar issue with them too regarding delivery they took 3 weeks to deliver her router and she eventually just canceled with them and then had to fight another few weeks just to get her money back.