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Ariyan R
1 reviews | Active since Mar 2025
03 Mar 2025, 17:13
Disgusting customer service
I have had a billing issue to find out why my service was disconnected only to find out a cancellation request was submitted however spoke to a manager who promised to reconnect my service by taking an outstanding payment i was assured that my services will be activated immediately after waiting 48 hours and called back due to no connection i was told it was not possible if i pay in advance how was this possible i still have not been contacted after a complaint i received no call back worst customer service the guys in india also cannot explain billing accurately disgusted
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Replies (8)AR
Ariyan R's updateReviewer Update
03 Mar 2025, 20:32Im not asking you to reinstate my service why did your manager take a payment and promise to re connect my services immediately listen to your call recording do a proper investigation don't just look at the account your customer service is terrible and that goes for the chat team no sense of empathy whatsoever
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Ariyan R's update03 Mar 2025, 20:32
Reviewer Update
Im not asking you to reinstate my service why did your manager take a payment and promise to re connect my services immediately listen to your call recording do a proper investigation don't just look at the account your customer service is terrible and that goes for the chat team no sense of empathy whatsoever
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Ariyan R's updateReviewer Update
03 Mar 2025, 22:05Look this annoying to reply you have my details my number do your job search number and listen to all the call recordings then reply or else escalate to someone who is educated enough to do an investigation i do not want to tell you how to do your job i will be taking this on all social media platforms that your customer service is disgusting been with yourl for almost 3 years n this is the type of customer service i receive
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Ariyan R's update03 Mar 2025, 22:05
Reviewer Update
Look this annoying to reply you have my details my number do your job search number and listen to all the call recordings then reply or else escalate to someone who is educated enough to do an investigation i do not want to tell you how to do your job i will be taking this on all social media platforms that your customer service is disgusting been with yourl for almost 3 years n this is the type of customer service i receive
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Ariyan R's updateReviewer Update
03 Mar 2025, 22:08If your customer service was exceptional other people would see your resolution however it is terrible hence only the person that complains can see your reply
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Ariyan R's update03 Mar 2025, 22:08
Reviewer Update
If your customer service was exceptional other people would see your resolution however it is terrible hence only the person that complains can see your reply
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Ariyan R's updateReviewer Update
04 Mar 2025, 09:26Once again i was promised my services would be reconnected u either fire the person who made me the promise or reimburse me for the inconvenience caused by rain and not me itS really weird how url say im billed in areas as this is a month to month contract first time i heard that u will provide services for 2 months without payment in order to resolve this i want a compensation for breaching urls contract
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Ariyan R's update04 Mar 2025, 09:26
Reviewer Update
Once again i was promised my services would be reconnected u either fire the person who made me the promise or reimburse me for the inconvenience caused by rain and not me itS really weird how url say im billed in areas as this is a month to month contract first time i heard that u will provide services for 2 months without payment in order to resolve this i want a compensation for breaching urls contract
Rain's replyOfficial
05 Mar 2025, 10:04Hi Ariyan R,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply05 Mar 2025, 10:04
Official
Hi Ariyan R,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
AR
Ariyan R's updateReviewer Update
05 Mar 2025, 12:39**** you and your **** company your advisors are dumb they have no empathy for an issue that belongs in the hand of rain yourl are ****mers *****ing our money this needs to be escalated im going to go viral on this as no compensation gas been offered due to you disconnecting my service without authority and refusing to reconnect me
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Ariyan R's update05 Mar 2025, 12:39
Reviewer Update
**** you and your **** company your advisors are dumb they have no empathy for an issue that belongs in the hand of rain yourl are ****mers *****ing our money this needs to be escalated im going to go viral on this as no compensation gas been offered due to you disconnecting my service without authority and refusing to reconnect me
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Ariyan R's updateReviewer Update
12 Mar 2025, 17:26What do you plan to do about it
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Ariyan R's update12 Mar 2025, 17:26
Reviewer Update
What do you plan to do about it
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Ariyan R's updateReviewer Update
13 Mar 2025, 08:25U sent me the same response?? 🤣 🤣 🤣
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Ariyan R's update13 Mar 2025, 08:25
Reviewer Update
U sent me the same response?? 🤣 🤣 🤣