Disgusting client reps at rain that discuss their customers while on hold

Ive been attempting to amend my debit date on my rain account for the past 3 months, ive been told to call once the debit goes off which i have done, 3 times and the calls get dropped on me. I finally got through to someone who asked me to call back and upon me calling today i spoke to a guy who was so arrogant and condescending i almost threw up, he told me that since an invoice has been issued on my account he cant change the debit date, i requested to speak to a manager anf was advised "unfortunatley there is no manager", the call cut and upon him calling me back, he started having a conversation about me the customer with his colleagues, unbeknownst to this guy, i speak Isizulu and Siswati very fluently and i was appalled at what he was saying about me, seeing as all your calls are recorded kindly pull up the call made to my number: *** on the 09th of May 2024, the last call made to my number .

Rain stuff have no respect and telephone etiquette....im appalled and if this is not addressed i will be leaving rain