Disgusting and unprofessional after sales service from Rain (Snowflake service)

Lies. Lies. Lies. A product is delivered and your account is debited. When the router fails and you contact the service center, you can log a call but nothing is done to resolve the issue. The call center is unable to provide answers as the solution is always handled by "a different department" with whom a client cannot make contact. No feedback is provided and the client is kept in the dark. The call center even acknowledges that they do not have the resources to deal with the problems that are reported. There 3 - 5 day commitment to resolving issues is just another lie. The fault was logged on 10 August 2022..... it is now 18 August 2022 and I am no wiser to whether or not anything is going to be done or when it is going to be resolved. The after sales service is appalling.