AM
Audrey M

1 reviews | Active since Aug 2022

29 May 2023, 13:24

Disgusting and pathetic service Rain Wi-Fi

I am now ****ed off with Rain.

I still don't have connection with their router, yet this ******* still attempt to debit my bank account.

I have been waiting for a technician to come over on Saturday after receiving a call twice from Warren past friday morning.

I have stopped them from debiting my account. I phoned them this morning again.this lady keeps on saying that i have to pay the R559. 00 for the DSL

I asked her on what service am i being charged because i have been begging /pleading to have a WIFI connection. Then she told me that they will then give me credit for a moth???

This is a bitter taste to my mouth.. I am a customer i am not asking for charity assurance here.

Rain management please arrange and arrange your USELESS, PATHETIC NOT WORKING ROUTER..

I AM NO LONGER INTERESTED IN USING YOUR SERVICES... PLEASE DO NOT CALL ME TO NEGOTIATE OR APOLOGIZE FOR YOUR POOR PATHETIC AND HORRIBLE SERVICE...

I AM DONE WITH YOU.

AMEN!!!!!!

0
Replies (3)
Rain
Rain's reply29 May 2023, 13:26
Official
Hi Audrey.

We're really sorry your rain experience hasn't been as good as you expected.  

We're going to get on this asap.

Thank you,
rain
AM
Audrey M's update30 May 2023, 20:18
Reviewer Update
My address has never changed, please come and connect my router.. The address above is correct
AM
Audrey M's update31 May 2023, 19:37
Reviewer Update
Rain technician came today to assit me connection, thank you (Ben) and the lady who answered my call today Smita.

You are a star. 🌟