Disgusting and Horrible Service

Over the past several months, I have experienced a series of unresolved issues with Rain, leading to significant frustration and inconvenience. On April 24, 2024, I requested a change in my billing date from the 15th to the 1st of every month and received confirmation from Rain that the change had been implemented. Despite this, my account was not debited on June 1st or July 1st as expected. When I contacted Rain, I was told that my billing date was still set to the 15th, contradicting the confirmation I had received. I had to make manual payments to avoid service disruption, yet my online profile inaccurately showed that I was behind on payments.

In addition to these ongoing billing issues, my router has been consistently displaying "no internet" in red for several days. I have called Rain multiple times, requested assistance with the router, and sent direct messages, but the issue remains unresolved. I have been told repeatedly by different representatives that the matter has been escalated, yet no one has followed up with me.

On August 12, 2024, I was informed by Rain that my billing date had finally been officially changed to the 1st of every month and that future payments would be auto-debited. However, today, August 25, 2024, I once again experienced a complete loss of internet service. When I called Rain, I was met with an automated message stating that I was behind on payments, which is untrue. Despite the assurance on August 12th that my payment date had been corrected, I am now being told that I am not up to date with my payments, which is incredibly frustrating and confusing.

When I eventually spoke to a representative today, they informed me that the issue would be escalated to their supervisor and that I would receive a call back at 1:00 PM. It is now past 1:30 PM, and I have not received any follow-up.

I am demanding that Rain immediately resolves the issue with my WiFi, removes the false "late payment" accusation from my account, and ensures that my billing date is correctly set to the 1st of every month, as I was assured on August 12th. If these issues are not promptly addressed, I will be taking legal action. It is ******* to charge for a service that I am not receiving, and the continued lack of response and resolution from Rain is unacceptable. Despite my multiple attempts to reach out on Facebook, I have been blatantly ignored.