Disgusting and daylight *******

It has been a very bad one. I wrote sometime in Dec as I was not getting service from them. My router had no internet for Dec. Some guys from technical called and confirmed I had only used my router for 6 days in Dec as their have upgraded their towers that’s why I don’t have network in our area. He then requested a cancellation for me which he then said the rest of Dec will be refunded to me since I haven’t used the router. My query was logged as completed because a cancellation was requested , I did not receive my refund , surprisingly they debited my account again now in January and m told I used up the whole Dec, how if I have no network and why is my money being debited in Jan 2024 if I have no services from them so basically a lady called Memoria is saying I will not be refunded as I used the internet. How do I use it if it’s cancelled and I have no network? This is a daylight *******. May Rain please pay me back my money