DISGUSTED WITH RAIN QUEENSWOOD CORNER

I would like to formally confirm and lodge a complaint regarding an incident that occurred at the Rain Queenwood branch in South Africa. My mother visited the Queenwood store to collect a router on my behalf. The router was paid for by me and is registered under my name. Prior to her visit, I confirmed through Rain’s official assistance channels that she was permitted to collect the router on my behalf, provided she presented her ID, a signed letter from myself, and a three-month bank statement. She arrived at the store with all the required documentation. Despite this, the staff members she interacted with were rude and unprofessional. Matters escalated when the store manager spoke to my mother on her cellphone in a disrespectful manner and went as far as asking her whether she could speak or understand English. This comment was inappropriate, unnecessary, and deeply offensive. I am extremely disappointed and disgusted by the way my mother was treated. This behavior does not align with acceptable customer service standards and reflects very poorly on Rain as a company. I will not be leaving this matter unresolved and expect this complaint to be taken seriously. I would appreciate a formal response explaining how this situation will be addressed and what steps will be taken to prevent similar incidents in the future.