Disgusted with Rain!!!!!!

As a rain customer myself I am absolutely disappointed in their service to their clients. My mother who has been using rain and paying up her account every month without fail recently lost her job, upon us contacting rain to notify them of what has happened and the fact that we would like to make arrangements to pay up the outstanding balance as there is no longer an income on my mother's end they basically told me they could not cancel the sim card until that payment was made in full which I mentioned many time to them that we do not have the means to do so at this time but would like to arrange for staggered payments so we can get it up to date. They have basically left the sim card on active and are refusing to cancel until all is paid up which means that the bill just keeps running each month for a router we no longer using as it was collected by Rain. They have no empathy what so ever towards loyal clients because that bill now continues to rack up after they were told that my mother is no longer employed and can not pay. You guys are absolutely pathetic and your service to clients disgust me!