Disgusted service fron Rain

I am digusted with service from rain I was told to pay my subscription at checkers and did so on 1 July 2022. Rain sent me an sms to say the payment was not done. I call rain and sent through via email the receipt. They still cut me off and said that they cannot allocate the payment until Monday as that dept is closed. That shouldn't be me problem as the receipt sent has my reference number as date of payment. I should have not been disconnected as they don't have staff to allocate my payment. They should have left me connected and resolve their internal issue on the day they have employee's. I requested an team leader to call me and I still awaiting that call. The service is pethic and rain has cost me R 350 a day as I had to purchase data for 2 days . I want to be compinsated for these 2 days.