Disgusted service

I am real ****ed off and disgusted at rains service this is most probably the 5th time if not more that I have to go through hello Peter in order to receive a call. My loop has not been working since day 1 they eventually sorted it said they going to call me again to see how it works and then it stopped again as no my coverage keeps moving for I don't know what reason, they called again after I reviewed on hello Peter again and said they will get a manager to call me he called and said that he is s****ping the bill and he will call me back with information to see what is happening and guess what no call up until today and please bare in mind I am not paying you guys anything at all up until this is resolved. Real terrible service.