Disgusted highly incompetency day light *******!!!!

I'm so disgusted with this network and the service delivery they staff is highly *********** not willing to help at all!.My mother is a pensionor she had been ****** for her phone in 28/10/2022 the next day she called in reported the sim card needed to be replaced was told delivery will take 3 days.Apon delivery she had a copy of her ID PROOF OF address the delivery guy told her when he scanned her ID came out it scanned as Mr Ncobo he then says he will go back someone will contact her which nobody has contacted her until to daye my mother has been debited twice R500 and does still not have the sim card we cannot get through the call centre we want a full refund and to cancel this rain sim card-Sarah Tilling-***