DISGUSTED BY RAIN

I am actually disappointing with the service I am receiving from Rain as their customer. Two sim cards were delivered to me over a week ago but to date I am sent from pillar to post when they have to activate them. I have called, I didint get any assistance from any of their consultants, instead they didnt even know what they were doing after being on a line with them for over 20 MINUTES BUT I WAS STILL NOT ASSISTED!!!! I HAVE SUBMITTED TICKETS ON THEIR APP REQUESTIING THAT THEY CALL ME BACK SO THEY CAN ACTIVATE THE SIMCARDS BUT TO DATE THEY HAVE NEVER DONE THAT!!!!!! THIS IS REALLY FRUSTRATING TO SAY THE LEAST!!!! I AM DISGUSTED BY HOW YOU CHOOSE TO TREAT YOUR CLIENTS