SN
Sash N
1 reviews | Active since May 2012
05 Jan 2022, 17:22
Disgusted as the rude and pathetic service from Rain
I am extremely disappointed and shocked by how pathetic the service from Rain is. My account is disconnected from Sunday the 2nd of January. I have made over 12 calls since then, including speaking to manager by the name of Nirasha who promised to call me back and I still have no feedback or internet connectivity. Can someone with some knowledge of the business please contact me. This is pathetic service. It is costing me a lot in phone calls and a huge frustration. *********** people!!!! My ref ***2
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Replies (3)0
Replies (3)SN
Sash N's updateReviewer Update
06 Jan 2022, 06:58No this is still not resolved!!!
I keep being told that this is resolved but I am still not getting any internet and it asks me to sign in. Please can this be resolved. I have been purchasing data to work from home and the calls to you each time is costing me money. If you guys cannot get it right, please remove it and sign me up for 5g. I am tired of running in circles to get this connection issue resolved.
I keep being told that this is resolved but I am still not getting any internet and it asks me to sign in. Please can this be resolved. I have been purchasing data to work from home and the calls to you each time is costing me money. If you guys cannot get it right, please remove it and sign me up for 5g. I am tired of running in circles to get this connection issue resolved.
SN
Sash N's update06 Jan 2022, 06:58
Reviewer Update
No this is still not resolved!!!
I keep being told that this is resolved but I am still not getting any internet and it asks me to sign in. Please can this be resolved. I have been purchasing data to work from home and the calls to you each time is costing me money. If you guys cannot get it right, please remove it and sign me up for 5g. I am tired of running in circles to get this connection issue resolved.
I keep being told that this is resolved but I am still not getting any internet and it asks me to sign in. Please can this be resolved. I have been purchasing data to work from home and the calls to you each time is costing me money. If you guys cannot get it right, please remove it and sign me up for 5g. I am tired of running in circles to get this connection issue resolved.
SN
Sash N's updateReviewer Update
06 Jan 2022, 09:42Yes it is. I seem to be connected now, however it is extremely slow.
SN
Sash N's update06 Jan 2022, 09:42
Reviewer Update
Yes it is. I seem to be connected now, however it is extremely slow.
SN
Sash N's updateReviewer Update
11 Jan 2022, 07:39As requested, my download speed is a very sad 1.2mbs and my upload is 9.8mbs. Impossible to do anything on this speed. Please resolve. Im paying for a service that is not working the way it should. I suspect some shaping or restriction as the day my connection issue got resolved, I was getting a speed closer to 10mbs. Kindly resolve matter of urgency.
SN
Sash N's update11 Jan 2022, 07:39
Reviewer Update
As requested, my download speed is a very sad 1.2mbs and my upload is 9.8mbs. Impossible to do anything on this speed. Please resolve. Im paying for a service that is not working the way it should. I suspect some shaping or restriction as the day my connection issue got resolved, I was getting a speed closer to 10mbs. Kindly resolve matter of urgency.