1 reviews | Active since Oct 2016
DISGUSTED
PLEASE BE ADVISED THAT I AM REALLY APPAULED BY SERVICES I HAVE RECEIVED FROM RAIN, I CONTACTED YOUR COMPANY IN 08/11/2022 AND WAS ASSISTED BY A LADY WHOS NAME I CANNOT REMEMBER, SHE PROVIDED ME WITH A REF NR:*** ADVISING ME THAT MY ONE ROOTER***) WILL BE REPLACED AND THE SIM CARD AS IT STOP WORKING AFTER LOADSHEDDING, I HAVE HAD THIS ROOTER FOR JUST UNDER A MONTH.
I WAS ADVISED THAT MY QUERY WILL BE REFERED TO LOGISTICS AND SOMEONE WILL CONTACT ME WITHIN 5 WORKING DAYS AND REPLACE THE ROOTER. FAST FORWARD 7 WORKING DAYS LATER, NO ONE HAS CALLED OR BOTHERED TO UPDATE ME.
I THEN PROCEEDED TO CALL AGAIN ON 14TH AND 16TH NOV COMPLAINING ABOUT MY SECOND ROOTER***) WHICH HAS NO SERVICE AND WAS ADVISED ONCE AGAIN BY PALESA THAT THE TOWER FROM(FIRETHORN PRIMARY SCHOOL) IS DOWN AND THEY DO NOT HAVE AN ALTERNATIVE FOR ME, I WAS REFERED TO A "SO CALLED MANAGER" NA****A WHO COULDNT ANSWER ANY OF MY QUESTIONS AND SEEMED DISINTERESTED IN MY FRUSTRATIONS "GO AND LISTEN TO THE CALL"
I WORK FROM HOME AND HAVENT DONE SO FOR THE PAST 4 DAYS BECAUSE YOU PEOPLE HAVE NO ALTERNATIVE FOR ME AND INCONVENIENCING ME A LOT.
COME THE 25TH OF NOV YOU GUYS WILL BE DEBITING MY ACCOUNT BUT I HAVE NO INTERNET - YOU EXPLAIN TO ME HOW THIS IS EVEN POSSIBLE, PAYING FOR SOMETHING YOU DONT EVEN HAVE/USE.
I NEED URGENT FEEDBACK AND AN ALTERNATIVE BY CLOSE OF BUSINESS TODAY 17/11/2022, IF YOU GUYS CANNOT HELP ME WITH A WAY FORWARD, CANCEL MY SERVICES AND I WILL LOOK FOR AN ALTERNATIVE.
MY NUMBER IS *** AND I WILL BE WAITING FOR SOMEONE TO CALL ME TODAY
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
And the *** I took out for my mother who lives in Glenridge Ext 16, Protea Glen. This is the one that needs to replaced and I have this one in the office with my at Eastgate Lane Office Park Building C, North-East Wing, 9 Iris Rd, Bedfordview, Germiston, 2008 and this has been sitting with me in the office for almost 10 days.
Awaiting your urgent response.
And the *** I took out for my mother who lives in Glenridge Ext 16, Protea Glen. This is the one that needs to replaced and I have this one in the office with my at Eastgate Lane Office Park Building C, North-East Wing, 9 Iris Rd, Bedfordview, Germiston, 2008 and this has been sitting with me in the office for almost 10 days.
Awaiting your urgent response.
My rooter ***) is the one that does not have network at home address (no:10 Dianthus road, Klipspruit West, Soweto, 1812). Can someone please go and check it out because I was advised that the tower at Firethorn Primary School is not working, may I have an alternative, I cannot go into the weekend again with no internet.
My rooter ***) is the one that does not have network at home address (no:10 Dianthus road, Klipspruit West, Soweto, 1812). Can someone please go and check it out because I was advised that the tower at Firethorn Primary School is not working, may I have an alternative, I cannot go into the weekend again with no internet.
I forgot the name of the advisor I spoke to on that specific day, however after the call I received a reference number:***. You can also listen to another call that was done on the 15/11/2022 around 11:50 then on the 17/11/2022 I was transferred to a "manager" Na****a who gave me no joy at all.
Can I please have an estimate time frame of when the rooter will be collected, bearing in mind that my debit order will go off for this but I do even have internet :(
I forgot the name of the advisor I spoke to on that specific day, however after the call I received a reference number:***. You can also listen to another call that was done on the 15/11/2022 around 11:50 then on the 17/11/2022 I was transferred to a "manager" Na****a who gave me no joy at all.
Can I please have an estimate time frame of when the rooter will be collected, bearing in mind that my debit order will go off for this but I do even have internet :(