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Antonia D
1 reviews | Active since Dec 2024
06 Dec 2024, 13:57
Disgusted
I have made payment and my services are disconnected payment was made last month as well and I have not received my refund as yet my services are disconnected and I'm told both my payments were allocated to Jacque Groenewald I do not even know the person I want my services activated and my other money refunded I cannot speak to an AI machine and my calls are not being attended to I want money!
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Replies (4)AD
Antonia D's updateReviewer Update
06 Dec 2024, 18:21Even after I spoke to several consultants still my services are disconnected my funds are being allocated to the incorrect person rain did not attempt to assist me once all they did was advise that my funds are allocated to my mother that was for November and than debited my account again so it was a double debit to my account now I'm told my funds were allocated to an unknown person I really need assistance as soon as possible.
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Antonia D's update06 Dec 2024, 18:21
Reviewer Update
Even after I spoke to several consultants still my services are disconnected my funds are being allocated to the incorrect person rain did not attempt to assist me once all they did was advise that my funds are allocated to my mother that was for November and than debited my account again so it was a double debit to my account now I'm told my funds were allocated to an unknown person I really need assistance as soon as possible.
Rain's replyOfficial
06 Dec 2024, 19:35Hi Antonia,
Thank you for bringing your payment allocation to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your payment allocation to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Rain's reply06 Dec 2024, 19:35
Official
Hi Antonia,
Thank you for bringing your payment allocation to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your payment allocation to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
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Antonia D's updateReviewer Update
06 Dec 2024, 19:37This is the same response I've been receiving since November 2nd when my account was double debited.
Please just do the necessary because I do not believe that you will be able to contact me as previously communicated you will escalate and so far a month later nobody has reached out.
Please just do the necessary because I do not believe that you will be able to contact me as previously communicated you will escalate and so far a month later nobody has reached out.
AD
Antonia D's update06 Dec 2024, 19:37
Reviewer Update
This is the same response I've been receiving since November 2nd when my account was double debited.
Please just do the necessary because I do not believe that you will be able to contact me as previously communicated you will escalate and so far a month later nobody has reached out.
Please just do the necessary because I do not believe that you will be able to contact me as previously communicated you will escalate and so far a month later nobody has reached out.
AD
Antonia D's updateReviewer Update
06 Dec 2024, 19:52As indicated on the email you sent two of my payments is reflecting on this Jacques name I always have to call you to follow up just as advised two payments were debited in November as well care to share how that happend as well. Since I am unable to reach rain.
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Antonia D's update06 Dec 2024, 19:52
Reviewer Update
As indicated on the email you sent two of my payments is reflecting on this Jacques name I always have to call you to follow up just as advised two payments were debited in November as well care to share how that happend as well. Since I am unable to reach rain.