Disgruntled Customer

Item: Rain
Rating: 1
Author: Vivian N

Waiting for 5+ days for Rain online Rica to be completed. I received a link to track status, every time I went in, it says check back in an hour an agent is working with it. It must really be a complicated process as this agent is working with my account for 5 days or more. Left two messages to support and no response.

Helpful (0)

Replies (3)

Rain's replyOfficial

02 Aug 2020, 09:40

Hi Vivian

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima

Rain's reply02 Aug 2020, 09:40

Official

Vivian N's updateReviewer Update

03 Aug 2020, 11:13

Hi Fattma,

Thank you for the response but I haven't been contacted by an agent, please could you help me with the resolution. Thank you.

Vivian N's update03 Aug 2020, 11:13

Reviewer Update

Hi Fattma,

Thank you for the response but I haven't been contacted by an agent, please could you help me with the resolution. Thank you.

Vivian N's updateReviewer Update

03 Aug 2020, 15:12

Hi Fattima,

Thank you so much, sim has been activated now. Your assistance is much appreciated.

Vivian N's update03 Aug 2020, 15:12

Reviewer Update

Hi Fattima,

Thank you so much, sim has been activated now. Your assistance is much appreciated.