DISGRUNTLED CUSTOMER

I'VE NEVER RECEIVED SUCH APPALLING SERVICE IN MY LIFE!

AVELA - REFERENCE NUMBER - ***

SPOKE TO AVELA ON THE 25TH OR 26TH OF JULY 2023. ABOUT MY SERVICES THAT WAS SUSPENDED. EXPLAINED TO HER THAT I'VE HAD A QUERY OF 4G SIM CARD THAT I'VE BEEN BILLED FOR SINCE NOVEMBER 2022 AND WHICH I'VE RAISED WITH THEIR CLIENT SERVICE DEPARTMENT TIME AND TIME AGAIN WITH NO RESULTS. EVENTUALLY STOPPED PAYING. AVELA SAID SHE CAN SEE THAT THERE'S A CREDIT NOTE R1,004.00 AND MY REMAINING BALANCE IS R2.514.00. I THEN ENTERED INTO AN TELEPHONIC AGREEMENT THAT I CAN MAKE A PART PAYMENT OF R1,000.00 AND THE REMAINING BALANCE ON THE 25TH OF AUGUST 2023. SHE AGREED AND SAID MY SERVICES WILL ALSO BE REINSTATED. I THEN UPLOADED MY BANK ACCOUNT AND RECEIVED AN AUTHORISATION REQUEST, WHICH I AUTHORISED. IMMEDIATELY A R3,514.00 WAS DEDUCTED FROM MY ACCOUNT. I TOLD AVELA THAT THIS WAS UNACCEPTABLE BECAUSE NOT ONLY IS THE BALANCE INCORRECT BUT SHE AGREED ON BEHALD OF RAIN THAT I CAN MAKE A R1,000.00 PART PAYMENT. SHE SAID SHE WILL REFER THE REFUND REQUEST TO THEIR BILLING DEPARTMENT. I'VE FOLLOWED UP WITH THEM SINCE THEN AND FINALLY GOT HOLD OF A MANAGER (SIMPHIWE) WHO SAYS THEY CANNOT REFUND ME BECAUSE I OWED THEM R3,514.00. I DISAGREED AND TOLD HER THAT THIS IS UNACCEPTABLE. SHE KEPT ON SAYING THAT THEY CANNOT REFUND ME WHAT I OWE THEM. I TOLD THEM THAT FIRSTLY I DON'T OWE THEM R3,514.00 AND SECONDLY, AVELA AGREED ON BEHALF OF RAIN THAT I PAY R1,000.00 AND FULL REMAINING BALANCE ON THE 25TH OF AUGUST 2023.

I'VE NEVER SEEN SUCH INCOMPETENCY IN MY LIFE!!!!!!