disgruntled customer

Initially with the inception of Rain the service was impeccable once a fault was logged a call would be received in under an hour. I have sent numerous call requests for Rain to call me and received 1 thus far. Not only did the female consultant make me look like an imbecile by impressing on the fact that someone called me on the 1 April 2024 which was not the case but when I asked questions relating to my own wifi she immediately placed me on hold for a long period of time resulting in disconnection.

We have been with Rain the last 5 years and I am pretty sure Patrice Motsepe would not like the company he invested in as shareholder to receive continuous criticism. Service is important in any industry and the consultants should not treat clients as though they are a burden, essentially we the clients are paying their salaries.