Disgruntled client

I have been a client of Rain for the last year to two years and have had my share of complaints and satisfaction. I have been sitting with intermittent internet for the last month going for two months and have logged numerous calls regarding this matter, my service rolls over from 5g to 4g and requires a hard reset to roll back to 5g which seldom helps, calls have been escalated according to consultants with no feedback from seniors as indicated from said consultants. Call that has been escalated is ***1 which has been dormant for 5 days. Three consultants today the 18 Mqy 2024 was unwilling to give information regarding steps to find a solution. On the 18 May 2024, a call was again escalated but with no reference however call reference no. is ***7. Escalated calls are to be addressed according to consultants with 24 to 48 hours. Calls are logged as voice call issues and not internet issues. Unprofessionalism of consultants in the escalation of calls.