Disgruntled and Unhappy

I requested a cancellation service due to the fact that I could not watch a movie without it buffering every few seconds. Watching a movie was impossible. In the meantime Rain sent me a request to check my service again. They had fixed the issue and I watched a movie for 15mins without it buffering. They also sent me a notification to say from 1Dec they are billing me R529. An agent called me at 11h45 because I requested assistance only to be told because I asked for the cancellation it was done. I then preceeded to tell the agent since the problem was sorted I would like to continue my service. I was told NO. I would have to reapply and pay the fee again and they would have to fetch the router etc., to which my reply was I am an existing customer please accommodate me. She would not listen to reason and told me flat out she cannot help so my service is cancelled. I told her to get her supervisor to call me and I am still waiting. You would think that Rain would like to keep all their customers happy? I will never recommend Rain to anyone.