Disgrungled Client

I have been a rain client since Jul`19. From the 1st Bill received the customer experience has left a very unhappy.

They promise you 7 days free unlimited data usage, but to my surprise i received a bill of R 494.30. When i queried this i was told that is used peak hour (6pm -11pm) gigs. i declined as i made contact with them on their chat services to confirm and was told the 7 days would only expire at midnight. Than they said the person who assisted me did not confirm the correct details. i requested they escalate the matter to management to resolve this dispute as i need a refund, yet to date i received no response or any further updates. i advised them at the time that i do not want to pay any peak hour bills thus i opted for the R 250 unlimited off peak 19 hours data. August month i received another bill R 297.73, September a bill for R 407.88, October a bill for R 280.43, November R 387.88 and Decembers bill was my breaking point when i receive bill for R 697.00. When i signed onto the website i noted that my peak hour data limit was set to maximum, which i changed online. i once again went onto the online chat and queried this bills, i was told that i made use of the peak hour data, i disputed this cause every day at 6 i would switch of the router and same will only be switched on again at 11 pm. the only response i received was that it is what it is, and they referred me to there disclaimer.

My dispute is as follows: 1. when i app**** for this i requested the 250 19 hour unlimited data package 2. from the 1st month i have received no urgency from rain to resolve my 1st bill and the incompetence response received from the online chat person that assisted me. Why should i pay for there incompetence? 3. according to my knowledge the peak hour data limited was set to ZERO?

The only reason why i paid the previous bills cause i thought maybe my kids was not switching the router of on time, which was not the case at all. Rain never set my router to R 250.00, which I I feel is unacceptable service provided and their agents are not transparent when they sell the product. Now i have to pay for their incompetence.

I need the CEO to sort out this mess, that i am stuck with at the moment. I want on to the Rain Facebook page and found that a lot of people have been complaining about the same thing. This situation is affecting my Job, as i work from Home. and need this resolved ASAP.

rain Customer Support <***>