Disgraceful service

So I joined rain and from. The get go had issues with them with ricaring my sim but they took my payment instantly I explained to them I needed the internet as I work from home. It's been about 2 weeks and I'm not able to use the internet anas it shows signal but it doesn't connect I've explained multiple times that I need my this for work in the mean time I had to move my router and all. This stuff to satisfy there needs I even took pics where it says no internet I've been email2 them for the past 2 weeks everyday regarding this and requested my money back as Im spending to much money on data I had to purchase data from telkom so I could work that is R100 a Day for 2 weeks for 5 Gigs of data. They disconnected my service successfully but no communication regarding my refund so I have no money no wifi.

Im going to take this further with ombudsman I want my money back and my reimbur*****t for the money I had to spend additional this is unacceptable I'm appalled and by reading the reviews now this provider should be shut down its disgraceful to treat people like this