Disgraceful lack of service.

Every time load shedding starts, even though I have a generator, I lose signal. With Load Shedding this means up to 8 hours a day and yet I am supposed to accept this. I mailed Rain Support on the 27th Sept and the again today the 30th Sept and no-one has bothered to come back to me. I called the support line and was told their Technicians had supposedly been working on this problem for nearly a month. The attitude is that this is my problem and I must just accept it. When I do have signal my MBPS upload is only 1 mbps !. I was then told that according to the terms and conditions that this is my problem not Rains. The Call Center agent then simply put the phone down on me. UNACCEPTABLE . Rain also want me to pay an extra R30 per month from December, not acceptable for a service of 14 hours per day.