Disgrace do not trust this service provider.

It has been 3 months. I still have not received my refund. I have spoken to Gary and Grace back and forth. Connected them to by Bank to verify that they debited my account. Still! the below issue has not been resolved!

"Rain debited my account 3 times(R529) without my authority. I raised the issue with their support. Right after canceling services and logging a case with my Bank for *****ulent unauthorized transactions. They only reversed 1 debit. Raised the issue again and sent proof of payments. The next day they debited my account for R529 again! Then they had the audacity to ask for proof of payments again! I asked one of the Support agent Xolile Mzila to assist me on Monday. She tells me the issue is escalated to billing. Called to Follow-up today(Wednesday). I am told I will only get updated on Saturday because they'll be off from tomorrow. What kind of unprofessionalism is that never mind no show of urgency after erroneously debating my account not once, but twice within the space of two weeks! I vouch for anyone to stay away if you value your online banking security."