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Neil A
1 reviews | Active since Jun 2023
10 Oct 2024, 22:10
Disdainful treatment of customers by Rain!
Customer service is non-existent at Rain. Out of the blue, suddenly started seeing random amounts deducted by Rain for data purchases on one of the 4G SIM cards they issue. I do not use those SIM cards. For three days I’ve been trying to get them to assist me in finding out why these “purchases” are happening and who is authorising them. They simply stonewall a person. Been told repeatedly that there’s nothing they can do about it, that I need to request a sim swap, which I did - three days ago. I’ve opened several tickets. No one responds. No one has contacted me in any way to make arrangements for the sim swap. Nada! They just don’t give a ****! Awful service, disgusting attitude towards customers, unacceptable stonewalling. I’m done.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
11 Oct 2024, 06:09Hi Neil A,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
Rain's reply11 Oct 2024, 06:09
Official
Hi Neil A,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
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Neil A's updateReviewer Update
11 Oct 2024, 07:07Thank you for finally getting back to me. Seems Rain’s customer service queries have to be lodged via Hello Peter.
I now look forward to a speedy resolution to my problem.
I now look forward to a speedy resolution to my problem.
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Neil A's update11 Oct 2024, 07:07
Reviewer Update
Thank you for finally getting back to me. Seems Rain’s customer service queries have to be lodged via Hello Peter.
I now look forward to a speedy resolution to my problem.
I now look forward to a speedy resolution to my problem.
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Neil A's updateReviewer Update
11 Oct 2024, 07:50Thank you.
I have NEVER shared my login details with anyone.
I have NEVER shared my login details with anyone.
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Neil A's update11 Oct 2024, 07:50
Reviewer Update
Thank you.
I have NEVER shared my login details with anyone.
I have NEVER shared my login details with anyone.
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Neil A's updateReviewer Update
11 Oct 2024, 19:24Another amount of R250 has just been taken from my account despite me alerting you of ***** !!!
What are you going to do about this????
What are you going to do about this????
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Neil A's update11 Oct 2024, 19:24
Reviewer Update
Another amount of R250 has just been taken from my account despite me alerting you of ***** !!!
What are you going to do about this????
What are you going to do about this????
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Neil A's updateReviewer Update
11 Oct 2024, 19:24*****
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Neil A's update11 Oct 2024, 19:24
Reviewer Update
*****
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Neil A's updateReviewer Update
14 Oct 2024, 20:30Since my last posting, no one at Rain has contacted me. The SIM card that is being *****ulently used has still not been blocked. To prevent any further *****ulent transactions from going through, I have had to cancel my bank card entirely. Almost a week, and Rain has not resolved the problem. Your customer service is unspeakably atrocious.
Please collect your router at the end of the month. I shan’t be needing it any longer.
Please collect your router at the end of the month. I shan’t be needing it any longer.
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Neil A's update14 Oct 2024, 20:30
Reviewer Update
Since my last posting, no one at Rain has contacted me. The SIM card that is being *****ulently used has still not been blocked. To prevent any further *****ulent transactions from going through, I have had to cancel my bank card entirely. Almost a week, and Rain has not resolved the problem. Your customer service is unspeakably atrocious.
Please collect your router at the end of the month. I shan’t be needing it any longer.
Please collect your router at the end of the month. I shan’t be needing it any longer.
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Neil A's updateReviewer Update
15 Oct 2024, 09:54I have now emailed all the information you requested.
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Neil A's update15 Oct 2024, 09:54
Reviewer Update
I have now emailed all the information you requested.
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Neil A's updateReviewer Update
20 Oct 2024, 14:42It’s now the 20th of October. I’ve had no further feedback from you re the mystery deductions from my account. The only way I could stop the *****ery was to stop my bank card entirely. No help whatsoever from Rain. You should’ve deactivated the relevant SIM card the very moment I alerted you about the problem. I asked you to do just that. You wouldn’t! I could’ve lost thousands if I hadn’t cancelled my bank card! Four trouble-free years with Rain. Now this. You’ve lost a customer for life. Congratulations.
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Neil A's update20 Oct 2024, 14:42
Reviewer Update
It’s now the 20th of October. I’ve had no further feedback from you re the mystery deductions from my account. The only way I could stop the *****ery was to stop my bank card entirely. No help whatsoever from Rain. You should’ve deactivated the relevant SIM card the very moment I alerted you about the problem. I asked you to do just that. You wouldn’t! I could’ve lost thousands if I hadn’t cancelled my bank card! Four trouble-free years with Rain. Now this. You’ve lost a customer for life. Congratulations.