Discrepancy in Account Statement and Service disconnection

I am hoping this bad rating may turn into a positive rating.

I am writing to address a concerning discrepancy in my account statement. Despite multiple attempts to communicate with your support team since April 15th, I have yet to receive a satisfactory resolution.

On April 15th, I initiated contact through various channels including your website's support platform, email (***), Twitter, and Facebook Messenger. Additionally, I attempted to reach your support hotline several times *** but was met with an hour-long hold before the calls were abruptly disconnected.

Regrettably, my connection has since been terminated. My account number is ***7. A recent payment was made via my card for the month of April, amounting to R559.00. However, upon reviewing my statement, it has come to my attention that the balance does not accurately reflect this deduction. For your reference, I have attached both the payment notifications and the statement in question.

Given the urgency of this matter, I kindly request your immediate attention and resolution. Your prompt action in rectifying this issue would be greatly appreciated.

I look forward to hearing from you at your earliest convenience.