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SR
Selaelo R

1 reviews | Active since Jul 2024

29 Dec 2024, 11:06

Disconnection again after promise

Good day, today i encountered what you promised won't happen, my payment date which we have established is the 1st of everything month. Today i woke up to no connection of internet. You sent me a message saying i should indicate if you guys can make an early payment or wait until the 1st of Jan 2025. I have indicated way too early that i want you guys to debit my account on the 1st of Jan 2025. So reconnect me ASAP and stop this behaviour of yours, I don't owe you anything and you should stop treating me like i owe you. This is really frustrating because you continuously do this and compromising.y security system. I don't want to resort to taking legal action one day for disconnecting me with no tangible reason. Please reconnect my router asap. Regards; Selaelo

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Replies (3)
Rain
Rain's reply29 Dec 2024, 11:28
Official
Hi Selaelo R,

Thank you for bringing this to our attention, we're sorry to hear this has been your experience.

We're looking into the billing query; we will be in touch to further assist.

Regards,
rain.
SR
Selaelo R's update30 Dec 2024, 08:21
Reviewer Update
Same information every time, why can't you just take your router back and we start afresh because clearly you are failing in giving me proper services? I mean how many times should i emphasize that my payment date and billing date (data renewal) is not the same. Information at your disposal, i even said make a conspicuous note so that you stop this behaviour of disconnecting my internet before the 1st of every month..

My solution,i pack your router and bring it back, you cancel my subscription and we start afresh with the same billing and payment date because you are clearly failing on this one
SR
Selaelo R's update30 Dec 2024, 22:24
Reviewer Update
But you told me even last month that it won't happen again. So why are you lying to me right now. You have a history of abusing me. Like i said you have information at your disposal, i know that my billing date is the 25th and payment date is the 1st of every month. But you seems to be confused by your own information.. Why then disconnect me with that information at your disposal? You did that even last month, why don't you take your things because clearly this relationship is toxic