WH
William H
1 reviews | Active since May 2021
02 Feb 2026, 18:43
Disconnected PAID ACCOUNT - NO RESOLUTION
I paid my account on the 20th if January 2026 i.e. this is an advance payment for the month of February 2026, yet the Rain system shows I am 372 days in arrears and my next payment is due 1st March (no year specified). So the ai system that is basically the only point of contact fails to see this error, and even logging a ticket with their creditors department failed to resolve this issue, as they also fail to see this issue. i have an invoice for Feb 2026 payment, no internet and no resolution. i am extremely frustrated at this point
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
02 Feb 2026, 19:31Hi William
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply02 Feb 2026, 19:31
Official
Hi William
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
WH
William H's updateReviewer Update
03 Feb 2026, 05:40Seems there are a few of these issues reported in Feb but Rain is slow to react and rectify the issue. Massively expensive service, constant issues and ongoing throttling, non-existent customer service or support. Billing is outsourced and redirects to an external company. Online support system is bot or ai driven and ticket logging or issue reporting gets logged, and queued with no feedback or follow system in place, completely at the mercy of if and when Rain's support team decides to contact and resolve your problem.
WH
William H's update03 Feb 2026, 05:40
Reviewer Update
Seems there are a few of these issues reported in Feb but Rain is slow to react and rectify the issue. Massively expensive service, constant issues and ongoing throttling, non-existent customer service or support. Billing is outsourced and redirects to an external company. Online support system is bot or ai driven and ticket logging or issue reporting gets logged, and queued with no feedback or follow system in place, completely at the mercy of if and when Rain's support team decides to contact and resolve your problem.
WH
William H's updateReviewer Update
03 Feb 2026, 10:24When are you planning to resolve this issue????
WH
William H's update03 Feb 2026, 10:24
Reviewer Update
When are you planning to resolve this issue????
WH
William H's updateReviewer Update
03 Feb 2026, 15:19An update on the matter after much engagement with the support team Rain confirmed that the billing was an incorrect allocation on their side. They refunded the 825 payment made on the 20th, and I had to then only pay 319 (as I made an additional payment earlier) for Feb.So my service is restored.
My new issue is that the agent did not care to mention that it will take 5-7 business days for the refund to reflect in my account. This is a major issue for me as I paid the 319 hoping to have the 825 back at the same time. I am working from home and trying to support a family, and although it may not seem as much the money I won't be able to access for 5 days min is devastating to us. We live day to day and survive as I generate income in a daily basis, and due to the first issue I have already lost several trading days, and had to purchase excess data bundles to try and get connected which on mobile is extremely expensive.
So please RAIN, IF YOU CAN PLEASE EXPEDITE THE REFUND AS SOON AS POSSIBLE I WILL BE VERY VERY GRATEFUL!!!
My new issue is that the agent did not care to mention that it will take 5-7 business days for the refund to reflect in my account. This is a major issue for me as I paid the 319 hoping to have the 825 back at the same time. I am working from home and trying to support a family, and although it may not seem as much the money I won't be able to access for 5 days min is devastating to us. We live day to day and survive as I generate income in a daily basis, and due to the first issue I have already lost several trading days, and had to purchase excess data bundles to try and get connected which on mobile is extremely expensive.
So please RAIN, IF YOU CAN PLEASE EXPEDITE THE REFUND AS SOON AS POSSIBLE I WILL BE VERY VERY GRATEFUL!!!
WH
William H's update03 Feb 2026, 15:19
Reviewer Update
An update on the matter after much engagement with the support team Rain confirmed that the billing was an incorrect allocation on their side. They refunded the 825 payment made on the 20th, and I had to then only pay 319 (as I made an additional payment earlier) for Feb.So my service is restored.
My new issue is that the agent did not care to mention that it will take 5-7 business days for the refund to reflect in my account. This is a major issue for me as I paid the 319 hoping to have the 825 back at the same time. I am working from home and trying to support a family, and although it may not seem as much the money I won't be able to access for 5 days min is devastating to us. We live day to day and survive as I generate income in a daily basis, and due to the first issue I have already lost several trading days, and had to purchase excess data bundles to try and get connected which on mobile is extremely expensive.
So please RAIN, IF YOU CAN PLEASE EXPEDITE THE REFUND AS SOON AS POSSIBLE I WILL BE VERY VERY GRATEFUL!!!
My new issue is that the agent did not care to mention that it will take 5-7 business days for the refund to reflect in my account. This is a major issue for me as I paid the 319 hoping to have the 825 back at the same time. I am working from home and trying to support a family, and although it may not seem as much the money I won't be able to access for 5 days min is devastating to us. We live day to day and survive as I generate income in a daily basis, and due to the first issue I have already lost several trading days, and had to purchase excess data bundles to try and get connected which on mobile is extremely expensive.
So please RAIN, IF YOU CAN PLEASE EXPEDITE THE REFUND AS SOON AS POSSIBLE I WILL BE VERY VERY GRATEFUL!!!
WH
William H's updateReviewer Update
04 Feb 2026, 10:18My new issue is that the agent did not care to mention that it will take 5-7 business days for the refund to reflect in my account. This is a major issue for me as I paid the 319 hoping to have the 825 back at the same time. I am working from home and trying to support a family, and although it may not seem as much the money I won't be able to access for 5 days min is devastating to us. We live day to day and survive as I generate income in a daily basis, and due to the first issue I have already lost several trading days, and had to purchase excess data bundles to try and get connected which on mobile is extremely expensive.
So please RAIN, IF YOU CAN PLEASE EXPEDITE THE REFUND AS SOON AS POSSIBLE I WILL BE VERY VERY GRATEFUL!!!
So please RAIN, IF YOU CAN PLEASE EXPEDITE THE REFUND AS SOON AS POSSIBLE I WILL BE VERY VERY GRATEFUL!!!
WH
William H's update04 Feb 2026, 10:18
Reviewer Update
My new issue is that the agent did not care to mention that it will take 5-7 business days for the refund to reflect in my account. This is a major issue for me as I paid the 319 hoping to have the 825 back at the same time. I am working from home and trying to support a family, and although it may not seem as much the money I won't be able to access for 5 days min is devastating to us. We live day to day and survive as I generate income in a daily basis, and due to the first issue I have already lost several trading days, and had to purchase excess data bundles to try and get connected which on mobile is extremely expensive.
So please RAIN, IF YOU CAN PLEASE EXPEDITE THE REFUND AS SOON AS POSSIBLE I WILL BE VERY VERY GRATEFUL!!!
So please RAIN, IF YOU CAN PLEASE EXPEDITE THE REFUND AS SOON AS POSSIBLE I WILL BE VERY VERY GRATEFUL!!!
WH
William H's updateReviewer Update
06 Feb 2026, 10:56***
WH
William H's update06 Feb 2026, 10:56
Reviewer Update
***
WH
William H's updateReviewer Update
09 Feb 2026, 20:54After Rain confirmed below, I still have not received feedback or my credit from Rain. This has been ongoing since the 3rd. I cannot explain in words how frustrated I am with Rain's customer service and the continues contradicting feedback each and every time I speak to a different agent. RAIN PLEASE JUST REFUND MY MONEY!
"Rain’s reply
05 Feb 2026 at 19:33
Hi William
Apologies for the delay
We can provide a proof refund that you can use to query with your l bank once the refund
has been cleared on our end
Kindly confirm the email linked to your rain account
Regards
Rain"
"Rain’s reply
05 Feb 2026 at 19:33
Hi William
Apologies for the delay
We can provide a proof refund that you can use to query with your l bank once the refund
has been cleared on our end
Kindly confirm the email linked to your rain account
Regards
Rain"
WH
William H's update09 Feb 2026, 20:54
Reviewer Update
After Rain confirmed below, I still have not received feedback or my credit from Rain. This has been ongoing since the 3rd. I cannot explain in words how frustrated I am with Rain's customer service and the continues contradicting feedback each and every time I speak to a different agent. RAIN PLEASE JUST REFUND MY MONEY!
"Rain’s reply
05 Feb 2026 at 19:33
Hi William
Apologies for the delay
We can provide a proof refund that you can use to query with your l bank once the refund
has been cleared on our end
Kindly confirm the email linked to your rain account
Regards
Rain"
"Rain’s reply
05 Feb 2026 at 19:33
Hi William
Apologies for the delay
We can provide a proof refund that you can use to query with your l bank once the refund
has been cleared on our end
Kindly confirm the email linked to your rain account
Regards
Rain"