JM
JM M
1 reviews | Active since Apr 2023
15 Nov 2023, 18:17
Disconnected once again
Please may you reconnect my services I am being forced to work at the mall because once again my services have been cut off yet every single month I get cut off because the billing department has not changed my billing date from the 14th to the 1st yet they sent an email with this Reference Number: *** and as well as another reference my services are not meant to be disconnected until I make payment on the 1st reference number ***5
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
15 Nov 2023, 19:34Hi JM,
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply15 Nov 2023, 19:34
Official
Hi JM,
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's replyOfficial
15 Nov 2023, 19:37Hi JM,
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply15 Nov 2023, 19:37
Official
Hi JM,
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
JM
JM M's updateReviewer Update
16 Nov 2023, 13:541. Your billing team charges me twice each month for an error on their side, I have the reference number stating that my payment date has been changed.
2. Every month I constantly get disconnected because of the billing issue and I have to call send emails but still there is no change
3. I have made an arrangement with your team but I still keep getting disconnected, in the morning I received an email saying my services were reconnected now they are disconnected again and I need to start work at 3 pm
2. Every month I constantly get disconnected because of the billing issue and I have to call send emails but still there is no change
3. I have made an arrangement with your team but I still keep getting disconnected, in the morning I received an email saying my services were reconnected now they are disconnected again and I need to start work at 3 pm
JM
JM M's update16 Nov 2023, 13:54
Reviewer Update
1. Your billing team charges me twice each month for an error on their side, I have the reference number stating that my payment date has been changed.
2. Every month I constantly get disconnected because of the billing issue and I have to call send emails but still there is no change
3. I have made an arrangement with your team but I still keep getting disconnected, in the morning I received an email saying my services were reconnected now they are disconnected again and I need to start work at 3 pm
2. Every month I constantly get disconnected because of the billing issue and I have to call send emails but still there is no change
3. I have made an arrangement with your team but I still keep getting disconnected, in the morning I received an email saying my services were reconnected now they are disconnected again and I need to start work at 3 pm