Disconnected Dolly

I usually receive excellent service from Rain however ever since they have multiple options to make payment they are disappointing. I made use of the Scan to Pay option but it doesn’t reflect on their side. And even though my bank confirms the payment, Rain’s administrative finance side struggles to validate it. I have phoned, sent emails yet they aren’t responding. It’s actually weird how slow their service is now. In the meantime I’m disconnected from the internet. It’s quite frustrating paying for a service but not receiving the benefits of it. In this day and age it affects your work life tremendously.