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Lindelwa S

1 reviews | Active since Jul 2022

07 Aug 2023, 13:07

Disconnected after Making a Payment

Rain disconnected my services on the 29/07/2023, I made the payment same day (as I normally do) and expected to be reconnected same time (as they Normally do) but they never connected my Wi-Fi services. 3 days ago I wrote on Facebook after countless attempts to connect with their support, I saw my connection was back ( please note, this was after a Facebook post). Now am disconnected again. I received a call from a consultant by the name of Gershwin / Gershon, after the conversation I have requested that He send me a Call recording explaining to me what He was telling me, however while busy with investigation I need my connection back. Am still disconnected. I run an online business and am already at a loss. Having to buy data from another network because of their incompetencies is really a strain.

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Replies (3)
Rain
Rain's reply07 Aug 2023, 13:16
Official
Hi Lindelwa 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain.

LS
Lindelwa S's update07 Aug 2023, 15:29
Reviewer Update
All am asking for is that my Wi-Fi be reconnected while You are busy with the investigation. I need that call recording.
LS
Lindelwa S's update07 Aug 2023, 20:32
Reviewer Update
So Rain claims that I did not make a payment in December and they are only letting me know of this now. Mind you , in December I was in the eastern cape and left my device in Cape Town , so they say I used 50gigs in December, and I asked the consultant in August so ( the 2 days they connected me with) how much have I used, they say 44 gigs, meaning the 50 Gigs I used in December consist of maybe 3 days.

I know thats none of their business that I only used it for 3 days, but listen to this, in November I paid for the entire month and the last week of November I could not use my internet, it was disconnected. Me knowing that I was busy preparing for my home trip ( eastern cape) I did not have the energy to deal with them, so I just let them be.

Now what am sayin to rain is, since I had a full week of disconnected, why can’t they do their adjustments and take the 3 days from December and sharve it to November week when I was disconnected and connect me back to my Wi-Fi.

They need to apply their logic