Disappointment

I am so disappointed with the service received thus far. I received my router on the 28th March, on the 1st April my wifi stopped working. logged a call no one responded. called their support 3 times, the first lady said she will call at 4pm when i get home and she never did, the 2nd one told me that my tower was down, had to go and take my router to my daughters place where her rain is working perfectly but didnt work. the 3rd told me that our 5G needs to be provisioned... am still waiting and next week they will be deducting another installment of R699 without me using their services.