Disappointing Service - Urgent Assistance Required

It is deeply concerning and disappointing that reaching your support team is nearly impossible, and there is no available email address to escalate concerns. Additionally, your app fails to provide the necessary support required.

Please email me directly, as I have a draft of complaints ready to be shared. Recent call references are ***2 and ***0. As per the consultant - it would be escalated to a team leader for assistance on all listed concerns.

I require feedback on the following:

1. Confirmation that the cancellation request has been received, submitted, and actioned. 2. Available options for returning the router currently in our possession. 3. A refund for the five separate charges deducted, which do not align with invoice amounts and are for services not rendered or used since the call was logged under reference ***3.

I look forward to your prompt response since this seems to be the platform you actually monitor.

Preferred method of contact is email.