MvdW
Marc van der Walt
1 reviews | Active since Sept 2009
04 Jun 2024, 10:15
Disappointing service, poor quality service
Experiencing very poor up/download speeds so cancelled the service and was told that someone would contact me. A month later and i'm still waiting for that call. I have placed 3 please call me requests and still i wait. Terrible service
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
04 Jun 2024, 10:46Hi Marc.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply04 Jun 2024, 10:46
Official
Hi Marc.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's replyOfficial
04 Jun 2024, 10:55Hi
Please note that we have escalated the matter to the relevant department to have your services cancelled.
Thank you,
rain.
Please note that we have escalated the matter to the relevant department to have your services cancelled.
Thank you,
rain.
Rain's reply04 Jun 2024, 10:55
Official
Hi
Please note that we have escalated the matter to the relevant department to have your services cancelled.
Thank you,
rain.
Please note that we have escalated the matter to the relevant department to have your services cancelled.
Thank you,
rain.
Rain's replyOfficial
04 Jun 2024, 10:56Hi
Please note that we have escalated the matter to the relevant department to have your services cancelled.
Thank you,
rain.
Please note that we have escalated the matter to the relevant department to have your services cancelled.
Thank you,
rain.
Rain's reply04 Jun 2024, 10:56
Official
Hi
Please note that we have escalated the matter to the relevant department to have your services cancelled.
Thank you,
rain.
Please note that we have escalated the matter to the relevant department to have your services cancelled.
Thank you,
rain.
MvdW
Marc van der Walt's updateReviewer Update
04 Jun 2024, 11:15Please note that I cancelled the service within 7 days of receiving the router as we were receiving 1Mbps download speed. I was billed for 2 months beginning June so I expect a refund from 1 month at least.
MvdW
Marc van der Walt's update04 Jun 2024, 11:15
Reviewer Update
Please note that I cancelled the service within 7 days of receiving the router as we were receiving 1Mbps download speed. I was billed for 2 months beginning June so I expect a refund from 1 month at least.