FE
FREDA E
1 reviews | Active since Feb 2024
03 Jun 2024, 07:17
disappointing service
How disappointing, Rain. I had to cancel my subscription because of your poor customer service and unreliable connectivity. Despite giving the required 30 days' notice, you failed to honor your promise and deducted another subscription fee after my cancellation. This is unacceptable and needs immediate resolution.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
03 Jun 2024, 08:08Hi FREDA ELLIOTT,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Jun 2024, 08:08
Official
Hi FREDA ELLIOTT,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's replyOfficial
03 Jun 2024, 08:09Hi FREDA E.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply03 Jun 2024, 08:09
Official
Hi FREDA E.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
FE
FREDA E's updateReviewer Update
05 Jun 2024, 17:38How unprofessional. My services were canceled due to your failure to deliver on your promise. I adhered to the 30-day notice period, during which I did not use your services because they were consistently unavailable. Nevertheless, you deducted another month's premium. Despite my complaint, no one rep****, forcing me to call again to address this issue. Due to your high call volumes, I opted for the call-back option. At 17:20, I received a call, but before my query was resolved, the call was dropped—not on my side—and the consultant did not call back. This clearly underscores your unreliable and unprofessional service.
FE
FREDA E's update05 Jun 2024, 17:38
Reviewer Update
How unprofessional. My services were canceled due to your failure to deliver on your promise. I adhered to the 30-day notice period, during which I did not use your services because they were consistently unavailable. Nevertheless, you deducted another month's premium. Despite my complaint, no one rep****, forcing me to call again to address this issue. Due to your high call volumes, I opted for the call-back option. At 17:20, I received a call, but before my query was resolved, the call was dropped—not on my side—and the consultant did not call back. This clearly underscores your unreliable and unprofessional service.
FE
FREDA E's updateReviewer Update
05 Jun 2024, 22:28Please note, and you have the recording, that my subscription was canceled two months ago.
FE
FREDA E's update05 Jun 2024, 22:28
Reviewer Update
Please note, and you have the recording, that my subscription was canceled two months ago.