Disappointing service

I am extremely disgusted and disappointed in this service that I'm getting from rain you guys are not responding to an emails or queries that are logged it's now been more than 4 days already and my exchange has not been completed the Old loop is still active and my new loop is still not active how can something as simple as this take so long to complete this is very disappointing what must I do with an item that is not working because you guys couldn't complete and activate the new loop and take the old loop of I'm sure it's just about changing the serial number or something but it takes you guys more then one day and not even giving me as a customer a update