Disappointing Service

04 Sep 2023, 10:32

So you guys have disconnected my line???? I rely on internet to put bread on the table, you disconnected my account as you decided to bill me for a month that I did not have electricity for 3 weeks and there was no usage. Saturday I received 2 calls from Amukelani ********** who asked me how much I have so she can keep account active not sure if it was bribery or paymentarrangements as no1 gave me any option & Jordan called later on Saturday and assured me that he can see a gap in usage he promised me thar the line will be active. He will also escalate to billing department for a credit. Now today I have no internet stranded & might lose my job. MUST I GO BACK TO SUPERSONIC ?????????... I gave ya'll a chance wen ur router was not working for weeks and I did not request for a credit. Ya'll ended up installing an external router after weeks which we also constantly reboot. An ya'll gon suspend my account for no usage month.