Disappointing Rain service

So i upgrade from 4G to 5G and my new 5G sim card was delivered on the 26th of October, however the was no service and they took me through a process of APN and still there was no service. I called the following day again and they asked for the simcard number delivered which i sent via email. I then received a call saying all will be sorted before the end of business on Thursday yet there was nothing. At this point i spoke to more than 4 agents and they are saying different things. Saturday 1 of the agents called me and said they will be activating the 4G simcard while busy with activating 5G..... Nothing happened again. Sunday 1st November i called hoping they will help me to activate the 4G i was then told it was impossible to reactivate the the canceled simcard. As angry and frustrated as i was the agent said she will transfer my call to whoever that said that to me with no solution to tell me. I hanged up and called again and the next agent said i must be home so that we can activate the 5G sim. I quickly went home and no one called until i called back again and i was told that they need to order a new sim for me. It took the whole danm week for them to see this . they then order a sim and never bothered to ask which address to dilever. It is now 4th of November. Still no connection and no communication with me..

Highly disappointed